Once your contract is finalized, your practice will be assigned a dedicated billing manager. This team member will be your primary contact for any questions or concerns you may have. Your billing manager will handle all aspects of the medical billing process, from claim creation and submission through payment and, if necessary, collections. Your patients are your priority and your billing manager will ensure that you can focus on patient care while they handle the rest. Your billing manager will also make an initial in-office visit, along with Legacy’s founder and owner, to ensure your front office staff is following all protocols correctly to maximize efficiency.
Legacy offers a full spectrum of medical billing services for all practice types and specialties. Whether you are a solo practitioner serving patients from a single office or a large group practice with multiple healthcare providers and locations, we will customize a package perfectly suited to meet your unique needs and which strictly adheres to the legal and ethical standards of medical billing.
No! Your billing manager will run monthly reports on the last day of each month for both insurance and patient receivables. These reports will be uploaded to your secure portal and available for your review at any time. Our standard reports more than satisfy the needs of most of our clients, but if you require or desire more detailed information or modifications, we are happy to make accommodations.
Yes! Our credentialing manager is well versed in all aspects of the credentialing process and understands how time consuming that process can be. From filling out applications to following up on their status, our aim is to make that process as seamless as possible for you.
No! Legacy employees are familiar with a vast array of billing software and your dedicated billing manager will handle your account using the software of your choice. Once you grant us access to your account with login credentials, we will take it from there.
No! Following the receipt of an insurance payment, your billing manager will send the balance to either a secondary or tertiary insurance carrier, if applicable, or to the patient if it is determined that they are responsible for the remainder. Patient statements will continue to be sent on a monthly basis until the balance has been collected in full.
All patient billing inquiries will be handled by your billing manager. Because they will be managing all aspects of your account, they are the perfect resource for your patients in the event they have a question or concern about their balance.
Each of our clients is provided access to a secure, HIPAA compliant sharefile where all paper EOBs and documents received in the office can be shared with your billing manager.
Absolutely! Your billing manager will be available via phone or email whenever you need them. In the event you are unable to reach them right away, you will also be able to contact our owner who will be able to access your account and provide you with a response.
