At Legacy Medical Billing, we understand that outstanding customer service is just as important as accurate billing. With over 20 years of experience in client relations and front-line service, we offer customized Customer Service Training designed specifically for medical practices with the goal of empowering front office teams to deliver exceptional patient experiences.

This service is perfect for front desk staff, scheduling teams, and office managers who are the first and last point of contact for your patients.

Our training focuses on:

• Communicating with empathy and professionalism
• Managing difficult patient interactions
• Phone and in-person etiquette
• Conflict resolution and de-escalation techniques
• Improving patient satisfaction and retention

Whether you’re looking to onboard new team members or refresh your current staff’s skills, our training is tailored to your specialty, office culture, and patient base. We offer both virtual sessions and in-person training as part of our commitment to hands-on support.

Let us help your team shine – because great service is part of great care.