We believe strong partnerships start with real connection and that’s why every new client contract includes a guaranteed in-person office visit from both our company’s owner and training manager.

This visit is more than a meet-and-greet. It’s a hands-on opportunity to align with your team, better understand your day-to-day workflow, and provide personalized training that sets your practice up for long-term success. We take time to walk through your processes, listen to your team, answer questions, and ensure everyone feels supported and prepared from the very beginning.

These visits are not just about internal operations. They can benefit your patients, too. By meeting our billing team in person, patients get to see the real people behind the paperwork and
on the other end of the phone. This helps build trust, ease concerns about insurance or balances, and strengthen the relationship between your office and those you serve.

To keep that energy and momentum going, we also offer additional in-person visits throughout the year. These optional check-ins help enhance onboarding, strengthen staff engagement, and support continued growth. They’re a chance to dive deeper into your practice’s evolving needs, reinforce best practices, and foster a sense of collaboration, purpose, and partnership that can be hard to achieve from a distance.

Whether you’re just starting with us or growing with us, we’re here with real people, in real time, and fully committed to your success.